Privacy Policy

About this Policy

This policy sets out how Cracka Wine Co Pty Ltd (ABN 40 141 713 484) and its related bodies corporate (Cracka Wines) collects, holds, uses and discloses your personal information.

If you disclose personal information to third parties this policy will not apply and you will be subject to the privacy policy of that third party.

By accessing or using Cracka Wines' services, including the website located at (Cracka Wines Website) you agree to the use and disclosure of your personal information in the manner described in this policy. In this policy, "personal information" refers to information or an opinion, whether true or not and whether recorded in a material form or not, about a natural person whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Words defined in the Cracka Wines Terms and Conditions of Use have the same meaning in this policy.

Cracka Wines and privacy

Cracka Wines is bound by the Privacy Act 1988 (Cth).

What personal information is collected

Cracka Wines collects personal information that it considers necessary for it, or its related bodies corporate to provide the range of services they offer.

Personal information collected by Cracka Wines may include:

  • your name,
  • address and contact details, 
  • bank account and credit account details,
  • user IDs and passwords, 
  • the services provided to you, 
  • records of your communications with Cracka Wines including communications through agreements, online forms, electronic requests and enquiries, bulletin boards, live-chat, blogs, competition entries, online forums, phone services and other forms of electronic messaging (Communications Services).

How is personal information collected

Cracka Wines collects personal information in a number of ways, including:

  • directly from you when you provide information directly to Cracka Wines in person, by phone or in writing (whether electronic or otherwise)
  • directly from you when you communicate with Cracka Wines or any other person, including using Cracka Wines' Communications Services
  • from third parties such as:

    • Cracka Wines' related companies;
    • resellers of Cracka Wines' services; and service providers to Cracka Wines;
    • operators of linked or served web sites, applications and advertising on the Cracka Wines Website;
    • from organisations identified or described under the heading "How is personal information disclosed"

    How is personal information used

    Your personal Information may used for the following purposes:

    • to provide the services requested by you
    • to manage those services, including to enable customer service and billing
    • to research, develop and improve Cracka Wines' services
    • to conduct surveys to determine use and satisfaction with Cracka Wines' services
    • to generate statistics in relation to the Cracka Wines Website
    • to promote and market special offers and other services to you. If you do not want to receive these please let us know by clicking on the "contact us" link at the bottom of this page and advising us that you would like to "opt out". In addition, if we email you we will include a way for you to "opt out" of receiving further emails.
    • for purposes connected with the operation of the Cracka Wines Website
    • to personalise the advertising you see when you visit sites within the Cracka Wines Website

      How is personal information disclosed

      Cracka Wines may disclose personal information to individuals and organisations other than Cracka Wines. The organisations to which we may disclose personal information include:

      • Cracka Wines' related bodies corporate
      • the public if you advertise with Cracka Wines or use publicly available Communications Services
      • individuals and organisations that advertise with Cracka Wines if you submit an enquiry with Cracka Wines. Depending on your enquiry these may include:
      • private advertisers
      • operators of Linked Sites. If you do not want Cracka Wines to disclose your personal information to these individuals and organisations do not submit enquires
      • outsourced service providers who assist Cracka Wines to provide its services including:
        • information technology providers
        • marketing and market research advisers
        • professional advisers
      • resellers of Cracka Wines services
      • organisations involved in a sale/transfer of Cracka Wines assets, business or shares
      • government and regulatory authorities as required by law

      How to access your personal information

      You may request access your personal Information. If you wish to access your personal information please contact us using the details at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information requested. There is no charge for this service.

      What if you don't provide personal information?

      If you choose not to provide personal information when requested, Cracka Wines may not be able to provide you with the full range of Cracka Wines services.

      Cracka Wines Website, Linked Sites and personal information

      When you visit a website or use an application on the Cracka Wines Website, Cracka Wines records anonymous information such as IP address, time, date, referring url, pages accessed and documents downloaded, type of browser and operating system. Cracka Wines also uses “cookies”. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires (typically between 30 and 90 days). Cookies may be used by Cracka Wines to provide you with the full range of services it offers, remember your preferences, remember the sites you visit on the Cracka Wines Website, measure and analyse usage of the Cracka Wines Website and for security. Persistent cookies may be used to identify the sites you visit on the Cracka Wines Website and to personalise the advertising that you see when you make future visits to that site or other sites within the Cracka Wines Website. You may adjust your Internet browser to disable cookies. If cookies are disabled Cracka Wines may not be able to provide you with the full range of Cracka Wines services.

      Cookies may collect and store your personal information. This policy applies to personal information collected via cookies. The Cracka Wines Website may include links to third party web sites, co branded web sites and applications and advertising served to the Cracka Wines Website by third parties (Linked Sites). Companies who operate Linked Sites may collect personal information through the use of cookies and otherwise. Cracka Wines does not control and is not responsible for Linked Sites and recommends you read the privacy policy and terms and conditions of Linked Sites before disclosing your personal information.

      This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Learn how Google uses data.

      What if I have a problem?

      If you have a problem, complaint, want to change or update your personal information or just wish to enquire about privacy please contact us.

      Location: 66 Bay Street, Ultimo, NSW, 2007, Australia

      Postal Address: PO Box 745, Broadway, NSW, 2007, Australia

      Phone: 1300 CRACKA (1300 272 252)


      Policy changes

      This policy may change over time. All changes will be published on this website. The amended policy will apply between us whether or not we have given you specific notice of any change.

      About security and personal Information

      Cracka Wines takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure.

      Version 4.0 (August 2017)