Frequently Asked Questions

How long will my delivery take?

To help us keep our prices down and reduce our carbon footprint, most wines we sell are delivered straight from the supplier. As a result, our delivery times vary greatly - depending on their location and where your order is being delivered.

Your order confirmation email will confirm where your order is being dispatched from.

Here’s a rough guide to how long you should allow for your order to arrive:

Standard Orders:

  • Eastern Capitals: 3-5 business days
  • Adelaide, Perth, Hobart: 6-8 business days
  • All other areas: up to 10 business days

Cracka WINES Winery Direct Orders:
Given many cellar doors are located in regional areas and may only be open a few day per week, we ask that you allow an additional 2 business days for these to be delivered.

The delivery time frames shown above are not guaranteed and we ask that you allow 10 business days for your order to arrive (excluding weekends and public holidays.)

Please note that delivery times over the Christmas, New Year, and the Easter holiday periods may be longer than normal.

Can I stipulate a delivery time?

Unfortunately, we are unable to offer this service. We hope to introduce a premium delivery service in the future where, for a small additional fee, you will be able to choose the date and time of your delivery.

My order hasn't arrived!

Please allow up to 10 business days for your delivery to arrive. If after 10 business days you still have not received your delivery please contact us and we will do our very best to resolve this for you as quickly as possible.

Do I need to be home when my purchase arrives?

No. If you are not at home your order will left at your nearest Australia Post office or distribution centre for collection (with a card placed in your letter box). Or, if you have selected “yes” for “Authority to leave” when placing your order then the product will be left at your delivery address. Please note, authority to leave is available for credit card purchases only. We cannot offer authority to leave for paypal customers.

In some cases, where the wine is being sent directly to you by the winery, the wine may be sent via a courier and, if you are not home, your order may be taken to the courier's distribution centre for collection. The person collecting the wines must be 18 or over and able to present identification corresponding to the name of the consignee.  

Unfortunately, our couriers are generally unable to call you prior to delivering your order.

Can I have my order sent to a PO Box?

Yes - we are happy to deliver to PO Box addresses. The person collecting the wines must be 18 or over and able to present identification corresponding to the name of the consignee.

I have a parcel locker. Can my purchase be delivered there?

Please check with your Parcel Locker provider's Terms & Conditions, as alcohol may not be accepted. Returned orders will incur a re-delivery fee and cause delays in your delivery time.

Changing or Cancelling Orders

So that we can offer you the best possible price, Cracka's fulfilment systems are fully automated. This means that the moment your order has been placed, the wheels start turning and we are unable to cancel your order or change any of your order details.

Can I update my delivery address once I have placed my order?

Unfortunately, we are unable to change delivery addresses once your order has been placed.

You can update your saved delivery address at any time by signing in to your My Cracka account and clicking on 'Addresses' under the 'My Account' section. You can also update your delivery address when placing a new order.

Please be aware that Cracka Wines cannot be held responsible for deliveries to incorrect or incomplete addresses provided by you. For more information on our delivery policy, please visit our Terms and Conditions page.

Can I add Authority to Leave instructions once I have placed my order?

Unfortunately, we are unable to add Authority to Leave instructions once your order has been placed.

Can I cancel my order?

Unfortunately, we are unable to cancel orders once they have been placed.

If you no longer require the wine you have ordered you can return it to the following address for a refund (less the delivery fee paid with your order):

Cracka Wines
66 Bay Street
Ultimo NSW 2007

Please contact us prior to returning your wine so that we can be sure to keep a look out for it so that we can process your refund for you quickly. Please refer to our Terms and Conditions page for more details about returns and refunds.

Do you deliver to New Zealand?

At this time we are unable to offer deliveries to New Zealand addresses.

Do you deliver to overseas addresses?

At this time we are unable to offer deliveries to addresses outside of Australia.

Signing In

Why am I being asked to sign in again?

You may be asked to sign in periodically to protect your identity and privacy. This will normally happen when you request to change account details.

I can’t sign in!

If you can’t sign in try the “I forgot my password” option from the sign in page. You can usually resolve sign in issues by checking you are using the correct sign in information in this manner.

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future. You must have cookies enabled in order to sign in to your My Cracka account.

Technical Support

I am having trouble accessing/browsing certain areas of Crackawines.com.au

Our development team works really hard to ensure that our site works across a variety of browsers and operating systems, however, if you are having trouble browsing and using some of the features of our site (such as making an offer), it may be because we no longer support your browser/operating system.

The browsers/operating systems that we support are listed below:

PC users:

  • Windows 7 & above
  • Internet Explorer 9 & above
  • Firefox 3.6 & above
  • Chrome 14 & above
  • Opera 11 & above
  • Safari 4 & above

Mac users:

  • Safari 4 & above
  • Firefox 10 & above
  • Chrome 14 & above
  • Opera 11 & above

iPhone/iPad users:

  • IOS 6 & above

Android users:

  • Android version 4.1 & above
  • Android native browser
  • Chrome

Our site also uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future. You must have cookies enabled in order to use certain features of our site, such as accessing your My Cracka Account and to make offers on our falling price auctions.

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